At Trend Code Shop, we’re committed to providing premium wardrobe essentials with seamless delivery and straightforward returns. Our policies are designed with our style-conscious global clientele in mind, ensuring your shopping experience is as refined as our collections.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.

Shipping Methods & Delivery Times

Standard Shipping (£12.95): Shipped via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Includes tracking information
  • Recommended for time-sensitive orders

Free Shipping: Available on orders over £50, shipped via EMS

  • Delivery within 15-25 business days after shipment
  • Tracking available upon request

Note: Delivery times are estimates and may vary depending on customs processing in your country. We currently ship worldwide, excluding certain Asian and remote regions.

Returns & Exchanges

We stand behind the quality of our premium wardrobe essentials. If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange.

Eligibility Requirements

To qualify for a return or exchange, items must:

  • Be in original condition with all tags attached
  • Be unworn and unwashed
  • Include original packaging

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on the following items:

  • Underwear (including Underpants and Undershirts)
  • Headgear (hats and other headwear)

Return Process

Step 1: Submit Your Request

Email our support team at [email protected] with:

  • Subject: Return/Exchange Request – [Your Order Number]
  • Item details (name, size, color, quantity)
  • Reason for return/exchange
  • Confirmation that items meet return conditions

Step 2: Wait for Approval

Our team will review within 1-2 business days and email return instructions.

Step 3: Package and Ship

Securely package items with all original tags and packaging. Include the return authorization form and ship to:

Trend Code Shop Returns
2989 Todds Lane
San Antonio, GB 78205

Step 4: Processing

We inspect returns within 3-5 business days of receipt and email confirmation when processed.

Refund Information

Approved refunds are processed within 5 business days after we receive and inspect your return:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically reflects within 24 hours

Note: Original shipping fees are non-refundable. For exchanges, we cover standard shipping costs for replacement items.

Exchange Process

Indicate your preferred replacement items in your return request. We’ll ship new items once the return is approved (subject to availability).

Return Shipping Costs

Customers are responsible for return shipping unless the return is due to our error (wrong or defective item). We recommend using a trackable shipping service.

Damaged or Defective Items

Contact us immediately at [email protected] with photos of the issue. We’ll arrange replacement or refund and cover all shipping costs.

International Returns

For our global customers:

  • Customs duties and taxes for returns are the customer’s responsibility
  • Mark packages as “Returned Goods” to avoid additional charges
  • International returns may take longer to process

For any questions about our shipping or returns policy, our customer service team will be delighted to assist you at [email protected].