FAQ

Our premium wardrobe essentials cater to style-conscious individuals who appreciate quality craftsmanship and timeless design. Our customers value effortless sophistication in their everyday wardrobe, from our signature DRYKORN cardigans to our tailored trousers and breathable cotton basics.

We combine curated premium essentials with seamless global delivery (excluding Asia and select remote areas). Our aesthetic blends contemporary minimalism with classic tailoring, offering versatile pieces that transition effortlessly from day to evening.

We source only premium materials – from fine merino wool for our cardigans and pullovers to Italian leather for our belts. Our underwear and t-shirts feature breathable organic cotton, while our outerwear incorporates technical fabrics for durability.

Each product page includes detailed size charts with measurements in both inches and centimeters. For tailored items like trousers and shirts, we recommend comparing your measurements to our charts. Our pieces are designed with a contemporary fit – neither too slim nor too relaxed.

While we introduce seasonal updates (like our famous Underwear Sales and T-Shirt promotions), our core collection focuses on timeless essentials that transcend trends. This allows for effortless wardrobe building and year-round wearability.

We accept all major payment methods globally: Visa, MasterCard, JCB, and PayPal. All transactions are securely processed.

Your payment method will be charged immediately upon order confirmation. For PayPal payments, the amount will be reserved when you place your order.

As we process orders quickly (within 1-2 business days), changes may not always be possible. Please email [email protected] immediately with your order number and requested changes – we’ll do our best to accommodate if your order hasn’t entered processing.

We offer effortless global delivery to most countries worldwide, excluding Asia and select remote areas. All orders are processed from our San Antonio headquarters at 2989 Todds Lane.

Standard Shipping (£12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch. Includes comprehensive tracking.

Free Shipping: For orders over £50 via EMS, arriving within 15-25 business days after dispatch. Includes basic tracking.

All orders are processed within 1-2 business days before shipping.

Due to complex customs regulations, we currently cannot ship to Asia or certain remote locations. We’re continually evaluating our delivery network and hope to expand our reach in the future.

For international orders outside the UK, customs fees may apply and are the customer’s responsibility. These vary by country and are determined by your local customs authority.

We offer a 15-day return policy from the delivery date. Items must be unworn, unwashed, with all original tags attached. Return shipping costs are the customer’s responsibility unless the item is faulty.

Please email [email protected] with your order number and reason for return. We’ll provide return instructions and address. For quality issues, we may arrange prepaid return shipping.

Once we receive and inspect your return, we’ll process your refund within 5 business days. The refund will be issued to your original payment method and may take additional time to appear in your account.

We currently don’t offer direct exchanges. For a different size or color, please return the original item (following our return process) and place a new order.

Our style-conscious support team is always happy to help at [email protected]. We typically respond within 24 hours during business days.

Our headquarters are at 2989 Todds Lane, San Antonio, GB 78205. Please note this is a corporate address only – all returns must be sent to our designated returns center (address provided when you initiate a return).